Maximising Guest Reviews
We focus on four key areas to consistently generate 5⭐ reviews:
1. Fast Response Times
Guests never wait around—we average a response time of under 10 minutes, giving them confidence they’re in good hands.
Hear what our guests have to say about our response times
This is from a YouTuber called TFT – reviews who’s cousin booked one of our properties and he decided to do a review on the place.
2. Unique Trailor Videos before they arrive
Alongside professional photography, we create a highlight reel video of your property. Guests receive this before arrival, building excitement and setting the tone for their stay.
3. Bespoke Online Portal
We provide every guest with a certification form before arrival, followed by a personalised digital welcome pack. Through our smart guest portal, they get instant access to everything they need for a seamless stay—all in one place.
Verification on Guests
QR codes to tutorials
Property info
Local tips & more
4. Welcome Book
Before your first guests arrive, we create a personalised digital welcome book for your home.
This gives guests everything they need in one place, from arrival instructions and how the property works, to local recommendations and helpful tips to make their stay effortless from the moment they check in.
The welcome book reduces questions, improves the guest experience, and helps ensure every stay runs smoothly without constant back-and-forth.
